Before the Next Layer
Make room for the next step. A water-based cleansing solution that helps lift away makeup, excess oil and daily buildup.
This page outlines our return and refund policy, including eligibility, timelines, and important conditions.
United States:
We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging.
To initiate a return, please contact us at care@poshlana.com with your order details. Once approved, we will provide a return label and instructions. Free return shipping is available for approved returns.
Canada, United Kingdom, Australia:
Due to high international shipping costs, we do not accept general returns for orders shipped outside the United States.
Exchanges are only available in cases where the item received is defective, damaged, or incorrect.
To request an exchange or refund for such cases, please contact us within 48 hours of delivery with clear photos of the issue. Once reviewed and approved, we will offer a replacement (exchange) or a refund as appropriate.
Please note:
These items are not eligible for return due to hygiene and safety reasons.
For hygiene and safety reasons, certain items cannot be returned. This includes:
– Beauty and cosmetic products
– Personal care items
– Any item marked as non-returnable at the time of purchase
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Please note that it may take additional time for your bank or payment provider to complete the refund process.
If your refund has not been received after this timeframe, please contact us and we will assist you.
Refunds are issued only after the returned item has been received and inspected.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review and resolve the issue as quickly as possible. Clear photos of the item and packaging may be required for verification.
For any return or refund inquiries, please contact us at care@poshlana.com. Our team will respond as soon as possible.
Make room for the next step. A water-based cleansing solution that helps lift away makeup, excess oil and daily buildup.
Four distinct visual stories that bring the formula's purpose and everyday use into focus.
Designed to dissolve makeup, from complexion products to long-wearing pigments.
Apply the solution to a cotton pad and sweep across areas where makeup is present.
Removes makeup without leaving behind an oily residue.
Follow with your favourite cleanser and moisturiser.
Saturate a cotton pad with the solution.
Gently sweep across the areas of your face where makeup is present.
Follow with your favourite cleanser and moisturiser.
A cleansing step designed to lift away makeup and daily buildup.
A cleansing step designed to lift away makeup and daily buildup.
The formula is designed to remove makeup, including long-wearing pigments.
Follow with your preferred cleanser and moisturiser.
The product specifications and standards behind your daily makeup-removal step.
Step 1: Prepare
Take a clean cotton pad.
Step 2: Apply
Apply the Makeup Remover Solution to the cotton pad.
Step 3: Sweep
Gently sweep the cotton pad over any area of your face where makeup is present. Repeat as needed.
Step 4: Continue Your Routine
Follow with your favourite cleanser and moisturiser.
Important: For external use only. Avoid direct contact with the eyes. If irritation occurs, discontinue use.
Auto-renews, skip or cancel anytime.