This page outlines our return and refund policy, including eligibility, timelines, and important conditions.
United States:
We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging.
To initiate a return, please contact us at care@poshlana.com with your order details. Once approved, we will provide a return label and instructions. Free return shipping is available for approved returns.
Canada, United Kingdom, Australia:
Due to high international shipping costs, we do not accept general returns for orders shipped outside the United States.
Exchanges are only available in cases where the item received is defective, damaged, or incorrect.
To request an exchange or refund for such cases, please contact us within 48 hours of delivery with clear photos of the issue. Once reviewed and approved, we will offer a replacement (exchange) or a refund as appropriate.
Please note:
These items are not eligible for return due to hygiene and safety reasons.
For hygiene and safety reasons, certain items cannot be returned. This includes:
– Beauty and cosmetic products
– Personal care items
– Any item marked as non-returnable at the time of purchase
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Please note that it may take additional time for your bank or payment provider to complete the refund process.
If your refund has not been received after this timeframe, please contact us and we will assist you.
Refunds are issued only after the returned item has been received and inspected.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review and resolve the issue as quickly as possible. Clear photos of the item and packaging may be required for verification.
For any return or refund inquiries, please contact us at care@poshlana.com. Our team will respond as soon as possible.
Prepare your skin for the day ahead. This lightweight, clear primer creates a matte, soft-focus finish while helping minimise the appearance of pores and fine lines. Wear it alone or beneath foundation for a smoother-looking base.
A clear primer focused on the look and feel of prepared skin, from a soft-focus finish to a smoother makeup base
Creates a matte, soft-focus finish for a more refined-looking complexion
Helps minimise the appearance of pores and fine lines
A clear formula that leaves skin feeling smooth and fresh.
Apply before foundation to prepare the skin for your makeup routine
Make it part of your routine in the way that works for you.
Use as the final step in your skincare routine for a matte, soft-focus finish
Apply before foundation to create a smooth-looking base for makeup
Keep it within reach for touch-ups whenever your routine calls for it
Glycerin
Glycerin is included in the formula as a humectant ingredient commonly used in skincare and cosmetic products
Caprylyl Methicone
A silicone-based ingredient included in the primer's clear formula.
PEG-12 Dimethicone/PPG-20 Crosspolymer
A silicone-based polymer listed in the formula
Wear the clear primer on its own as the final step in your skincare routine
Wear the clear primer on its own as the final step in your skincare routine
Apply before foundation as part of your complexion routine
A compact 20 mL primer designed to fit into your regular makeup routine
The essential details behind a clear primer made to prepare skin for makeup
Step 1: Complete Your Skincare Routine
Apply your usual skincare products first.
Step 2: Apply the Primer
Use the primer as the final step in your skincare regimen.
Step 3: Choose Your Finish
Wear it alone for a matte, soft-focus finish or apply it underneath foundation as a makeup base.
Step 4: Touch Up as Desired
Use for touch-ups as desired throughout your routine.
