Ordering & Payment
How do I place an order?
Browse our collections, select the item and size you want, then click "Add to Cart." When you're ready, go to your cart and proceed with checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options to ensure a seamless checkout experience.
Can I change or cancel my order after placing it?
If you need to make any changes, please contact us as soon as possible at care@poshlana.com. We’ll do our best to accommodate your request if your order hasn't been processed yet.
Shipping & Delivery
Do you offer free shipping?
Yes! We provide free shipping on all domestic and international orders, no minimum required.
Where do you ship to?
We ship worldwide! Whether you’re in the USA or abroad, we’ll deliver to you.
How long does shipping take?
Delivery times vary based on location. Typically, domestic orders take 4-7business days, while international orders may take 8-10 business days.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details. You can also check your order status on our website
Returns & Exchanges
What is your return policy?
We offer easy returns on eligible items within the United States within 7 days of purchase. Items must be in their original condition and packaging. Currently, returns are available for U.S. orders only, but we’re working hard to expand this service for international orders—stay tuned for updates!
How do I initiate a return?
Contact us at care@poshlana.com with your order details, and we’ll guide you through the return process.
Can I exchange an item?
Yes, if you’d like a different size, color, or product, reach out to us, and we’ll assist you with the exchange.
Product & Sizing
How do I know what size to order?
We provide a detailed size guide for each product to help you find the best fit. Check the “Size Guide” link on the product page for measurements and recommendations.
Are your products ethically sourced?
Yes, we prioritize sustainable and ethical sourcing in all our collections. Our products are crafted to meet high quality and ethical standards.
Will the colors of the products match the photos online?
While we aim for accurate colors in product images, variations may occur due to screen settings. Slight differences are possible but generally minimal.
Affiliates & Partnerships
Do you offer an affiliate program?
Yes! We welcome affiliates who share our passion for style. Contact us or check our Affiliates page for details on joining.
Contact & Support
How can I contact Posh Lana for support?
You can reach our customer care team at care@poshlana.com. We’re here to help with any questions or concerns you may have.
What are your customer support hours?
Our team is available Monday through Friday, 9 AM to 6 PM (EST). Feel free to email us anytime, and we’ll get back to you promptly.