Your Questions, Answered Clearly
Shipping & Delivery
Where do you ship from?
We ship from multiple fulfillment centers across the United States, including California, New Jersey, Florida, and Texas — ensuring fast delivery nationwide.
How long does shipping take?
Orders typically ship within 1–2 business days. U.S. standard delivery usually takes 5–9 business days. Expedited options are also available at checkout.
Do you offer tracking?
Yes — every order includes a tracking number. You’ll receive it automatically once your package ships.
Do you offer international shipping?
Yes. We ship to most countries across Europe, Asia, the Middle East, and more.
Why are items arriving from different locations?
Depending on availability, your order may ship from one or more U.S. warehouses or our international warehouses to ensure the fastest delivery.
Orders & Payments
Can I change or cancel my order?
Orders process quickly. If you need changes, contact us within 1 hour of placing your order. After that, we cannot guarantee modifications.
What payment methods do you accept?
We accept all major cards, Shop Pay, PayPal, Apple Pay, Google Pay, and Buy Now Pay Later options.
Why was my order split into multiple shipments?
To deliver faster, items may ship from different warehouses based on stock availability.
Returns & Exchanges
What is your return policy?
We offer 7-day easy returns on eligible items. Products must be unworn, unwashed, and in original packaging.
How do I start a return?
Visit our Returns Center and enter your order number + email. We’ll guide you through the process.
Do you offer exchanges?
Yes — if your item is eligible and in stock. You’ll see exchange options during the return process.
Are there any non-returnable items?
For hygiene reasons, the following cannot be returned:
- Earrings
- Hair accessories
- Beauty products
- Final sale items
Sizing & Product Information
How do I know my size?
Each product page includes detailed size information. If unsure, email us — our team will guide you based on measurements. Also you can check our size guide page
Will sold-out items restock?
Many bestselling items are restocked weekly. Sign up for restock alerts on the product page.
Are your products true to size?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are your products true to size?
Most items fit true to size. If a style runs larger or smaller, we clearly mention it in the product description. Need help choosing the perfect fit? Chat with our designer team — they’ll guide you to the right size based on your body measurements and preferred fit.
Shipping Issues
My package says delivered but I didn’t receive it.
Sometimes carriers mark orders delivered a day early. If it still doesn’t arrive within 24 hours, contact us — we’ll help resolve it.
My order is delayed — what should I do?
Shipping delays can happen due to weather or carrier issues. Your tracking page will show the latest updates.
I received the wrong or damaged item.
Email (care@poshlana.com) us instantly with photos. We’ll replace it ASAP.
Account & Support
Do I need an account to order?
No — but creating one makes tracking and reordering easier.
How do I contact customer support?
You can reach us at:
care@poshlana.com
We respond within 24–48 hours.
Do you offer live chat?
Yes — look for the “Chat with Us” button on the bottom right of the website.
Get in touch
Our team is here to help with anything — big or small.
